Privacy Policy

What This Policy Covers

This Privacy Policy explains how Nonymize collects, uses, stores, shares, and deletes information when you use our website and transcript anonymization service.

Nonymize is built for coaches and similar professionals who want to anonymize transcripts before using them in downstream tools. It is not intended for HIPAA-regulated use unless we have signed a Business Associate Agreement with you.

Information We Collect

• Account information, including your email address, encrypted password, email confirmation status, account settings, and authentication/session data.
• Transcript content you paste or upload, plus optional labels, selected anonymization mode, selected detection categories, and custom keywords.
• Anonymized transcripts, entity mappings, entity counts, processing status, timestamps, and privacy-safe provider attempt metrics.
• Billing and subscription records handled through Stripe, including customer, subscription, charge, and payment metadata returned to our app.
• Support messages you send through the contact form, along with your plan tier, last anonymization status, and user agent.
• Technical and security information such as IP address, browser/user agent, request metadata, rate-limit signals, logs, and error diagnostics.
• Anonymized analytics about product usage. We do not use marketing pixels.

How Transcript Processing Works

When you submit a transcript, we temporarily store the original transcript so the service can process it and let you review the result. We send transcript content to the configured managed extraction backend, currently Novita/DeepSeek by default or Cerebras when enabled, solely to provide the anonymization service.

We do not use customer transcripts to train, fine-tune, evaluate, or improve models. We do not send raw transcripts to downstream general-purpose AI analysis tools such as Claude, ChatGPT, or OpenAI for user analysis.

How We Use Information

• Provide, secure, maintain, and improve the Nonymize service.
• Authenticate accounts and manage sessions.
• Process transcripts, generate replacements, display review diffs, and export anonymized output.
• Enforce free-tier limits, manage subscriptions, and process billing.
• Provide support and respond to user requests.
• Monitor reliability, diagnose errors, prevent abuse, and protect the service.
• Comply with legal, tax, accounting, and security obligations.

Retention And Deletion

• Original transcript text is deleted when you finalize an anonymization.
• Entity mappings are retained for 7 days after finalization so you can export the mapping CSV, then permanently purged.
• Abandoned pending, processing, or review records older than 7 days have original transcript text and entity mappings purged.
• Anonymized transcripts, labels, statuses, timestamps, and privacy-safe metrics remain in your account until you delete the anonymization or your account.
• Account deletion deletes your account data, anonymizations, keywords, settings, and contact messages, except billing, tax, security, or legal records we must retain.
• Stripe may retain billing and tax records according to its own legal obligations and policies.

How We Share Information

We do not sell personal information. We do not share personal information for cross-context behavioral advertising. We share information only with service providers needed to operate Nonymize, including hosting and infrastructure providers, email delivery providers, Stripe for payments, Honeybadger for error monitoring, and managed AI inference providers such as Novita and Cerebras.

We may also disclose information if required by law, to protect rights and safety, to investigate abuse, or as part of a business transaction such as a merger, financing, or acquisition.

Security

We use administrative, technical, and organizational safeguards designed to protect information, including HTTPS, secure authentication, parameter filtering for sensitive transcript fields, and error-report scrubbing. No internet service can guarantee absolute security.

Your Choices And Rights

You can update your email, password, default settings, and subscription from your account settings. You can delete individual anonymizations from your dashboard. You may contact us to request access, correction, export, deletion, or other privacy rights available under applicable law.

California residents may have rights to know, access, correct, delete, and limit certain uses of personal information, and the right not to be discriminated against for exercising privacy rights.

Children

Nonymize is for users who are at least 18 years old. We do not knowingly collect personal information from children.

Changes

We may update this Privacy Policy from time to time. When we do, we will update the date above. If changes are material, we will provide additional notice where required by law.

Contact

Questions or privacy requests can be sent to support@nonymize.com.